When your browser from which you access Netflix has a problem, Netflix error codes “M7121-1331-P7” and “M7111-1331-4027” occur. Netflix has also officially documented these error messages and these errors occur if the browser does not meet the play show requirements or if bad data (in the cache) prevents the playback.
These error messages have been on the radar for some time and also occur if the Netflix server is down for your geographical location in a few cases. These error messages can be fixed by users with minimal troubleshooting, since the set of problems is relatively small and requires no expertise.
As mentioned above, these error messages usually point to browser issues. Some of the reasons for this problem are:
- HTML 5 is not enabled on your browser. HTML 5 is now the latest version of HTML released and is used by almost all the major players in the streaming industry.
- Chrome extensions are conflicting with the playback process of Netflix.
- Google Chrome is broken and doesn’t have complete installation files.
- There are bad cookies or cache which is may prevent with the playback. Netflix is very strict in terms of cookies/cache because of the copyright considerations it has to take into account.
- The Netflix server is down. In this case, you cannot do anything except wait it out.
- Your browser is outdated. Netflix aligns itself with the latest version and if you don’t have that, you will not be able to stream.
Make sure you have a stable internet connection with administrator access on your computer account before proceeding with the solutions.
Solution 1: Using a Supported browser and enabling HTML 5
Netflix only supports playback in well-known browsers like Chrome, Firefox, Edge, etc. You can’t stream videos on the platform if you use a ‘unsupported’ browser such as Speed Browser.
You must also have enabled HTML 5. HTML 5 is the latest language for marking and is used by almost all major streaming platforms in its operations. If you have a browser that doesn’t support it or disables it manually, make sure that you get it back before you try to stream it again.
It should be noted that all popular browsers already have HTML 5 enabled by default. If HTML 5 works, your browser can be checked by navigating to the YouTube HTML 5 detector.
Solution 2: Disabling Chrome Extensions
Chrome Extensions are plugged pieces of code that allow the user to extend the basic functionality of their browser. These extensions range from video downloaders to software. You may have problems playing Netflix on your browser if you enabled Chrome Extensions. We’ll disable them and try to stream them again. Open Google Chrome and type in the dialog box:
- Now toggle each one of off.
Solution 3: Checking Widevine module and resetting Chrome configurations
Before we completely reinstall Chrome, checking the Wide vine Content Decryption Module is another thing to check.This module is used for worldwide license encryption and secure distribution. This module is widely used in its operations, since Netflix allows you to stream copyright material.
Also try to reset Chrome history, cache, cookies, etc. Bad data is stored in the modules in many cases that restrict the platform to successfully play videos. After clearing everything, restart Chrome and check if the error message is gone.
By referring to our article How to Fix Netflix Error M7703 – 1003, you can follow the steps on how to perform both tasks.
Solution 4: Updating/reinstalling Chrome
If all of these methods don’t work, check if Chrome has an update. If so, immediately update the browser and try to access Netflix once your computer is restarted.
If you have an updated version, the browser should be completely reinstalled. Your installation can be corrupted and it can only be solved by reinstalling the whole thing. When you reinstall Chrome, try to access Netflix without synchronizing your user. This way we can rule out if there’s a user problem. ‘
- Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.
- Once in the application manager, search for the entry ‘Google Chrome’, right-click and select
- Restart your computer and navigate to the official website of Chrome. Download the latest version to an accessible location and install. After installing, check if the error message has been removed.
Solution 5: Checking server status
If all of the above methods do not work, the Netflix server should be checked. There have been’ some’ cases in the past where the error message occurred when the server was offline and unavailable.
You can either visit the official website of Netflix or search for information on the status of the server in different forums or communities. By looking at the posts of other users, you can get an idea.