How to Fix Netflix Error Code NW-2-5

The Netflix error code NW-2 - 5 shows a problem with network connectivity, which means that the Netflix service can not be reached. This means your device is not connected to the Internet or something prevents the device from connecting to Netflix.
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A problem with your device, your home network or your internet connection can cause this error code. When Netflix error code NW-2 - 5 occurs, your device typically displays this message on the screen: Error code NW-2 - 5 can occur on most Netflix devices, including game consoles, streaming devices such as Roku, Blu - Ray Players and smart TV.

Step by Step guide to Fix a Netflix Error Code NW 205

The specific steps to fix the NW-2 - 5 error code may vary slightly depending on the device you use. For example, on some devices, you can't check or change the DNS settings.To fix a Netflix error code NW-2-5:

  1. Verify that the network you are connected to supports streaming.
    1. Are you connected to a shared internet connection at a hotel, business, or university? If so, the network administrator may have disabled access to streaming services. Contact the network administrator if you are unsure.
  2. Check to make sure that your device is connected to the internet.
    1. Some devices have a function that will test the internet connection for you. If your device has no such function, attempt to stream a video or view a web page using an app other than Netflix.
  3. Restart your device.
    1. If your device has a sleep mode, you will need to make sure that you fully shut down and restart the device. In some cases, you will need to unplug the device for up to one minute after shutting it off.
  4. Verify your DNS settings.
    1. Some devices allow you to check the DNS settings, and some don't. If you are unable to check the DNS settings on your device, you will have to skip this step.
  5. Restart your home network.
    1. Shut off both your router and modem, if they are separate devices. You may also need to unplug them to completely fix the problem.
    2. Try an ethernet connection, or improve your Wi-Fi signal.
      1. Using a wired ethernet connection provides the best streaming experience. If that isn't possible, reposistion your device and router to achieve the strongest Wi-Fi signal possible.
      2. Contact your internet service provider.
        1. If you still have a code NW-2-5 after following these steps, there may be a problem with your internet connection, or your internet service provider might be experiencing a larger issue.

Does Your Network Support Streaming?

Some networks deactivate streaming for bandwidth savings or other reasons. If you are connected to the Internet via a university, hotel or other large network, you must contact the network administrator to determine whether streaming has been disabled. If you have your own internet connection, modem and router, you don't have this problem.

Tell If Your Device Is Connected to the Internet

Since NW-2 - 5 error code is a connectivity error, an internet connectivity problem is the first thing you need to rule out. Due to the different availability of troubleshooting tools, the best way to achieve this differs from one device to the next.

The Internet connection can be tested by most video game consoles. If you have this type of test on your device, you have to run it. If you are not connected to the internet, make sure your device is connected to the right network. You may also need to disable and reenable your device's internet connectivity to get things back to work.

If your device has no option to test the internet connection, open any app that requires an internet connection other than Netflix. If the app can access the internet, you are connected and you can proceed to the next step.

Steps to Restart Your Device and Home Network

Simply power your devices in many cases will fix a problem such as Netflix code NW-2 - 5. This means that you have to shut down your devices completely, unplug them from the wall, then plug them back in and turn them on.

Some devices have a sleep or low power mode when you push the power button or shut it off via an on-screen menu. That's why it's important to make sure the device is turned off and then unplugged.

It works the same way to restart your home network. Switch off your modem and router, unplug it, plug it back in and turn it on. In most cases, it takes 10 to 20 seconds to wait long enough to plug your devices back in. You may need to unplug them for up to a minute. After you have restarted your device and home network, you will need to check and make sure that your device has connected to the correct network.

Method to Verify Your DNS Settings

Some devices allow you to check your DNS settings to fix Netflix code NW 2 - 5. If your device doesn't support it, you'll need to move to the next step.

If your device allows it, check your DNS settings. This option is available for most consoles, including the Xbox One.Here's how to verify your DNS settings on a PlayStation 3:

  1. Navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. When the confirmation screen appears, select OK.
  5. Select Custom.
  6. Choose Wired Connection if your PS3 is connected via ethernet, or Wirelessif you use Wi-Fi.
    1. If connected via ethernet, select Auto-Detect for the operation mode.
    2. If connected via Wi-Fi:
      1. Under the WLAN section, select Enter Manually.
      2. Press right on the d-pad to select IP Address Setting.
  7. Choose Automatic for the IP Address Setting.
  8. Choose Do Not Set for the DHCP host name.
  9. Choose Automatic for the DNS Setting.
  10. Choose Automatic for MTU.
  11. Choose Do Not Use for the Proxy Server.
  12. Choose Enable for UPnP.
  13. Save these settings by pressing the X button.
  14. Select Test Connection.

Here's how to verify your DNS settings on PlayStation 4:

  1. Navigate to Settings.
  2. Select Network.
  3. Select Set Up Internet Connection.
  4. Choose Use Wi-Fi if you are connected wirelessly, or Use a LAN Cable if you are connected via an ethernet cable.
    1. If you are connected via Wi-Fi:
      1. Under Use Wi-Fi, select Custom.
      2. Select your Wi-Fi network.
    2. If you are connected via ethernet
      1. Select Custom for the Operation mode.
  5. Choose Automatic for the IP Address Settings.
  6. Choose Do Not Specify for the DHCP Host Name.
  7. Choose Automatic for the DNS Settings.
  8. Choose Automatic for the MTU Settings.
  9. Choose Do Not Use for the Proxy Server.
  10. Choose Test Connection.

Here's how to verify your DNS settings on an Xbox 360:

  1. Press the Guide button on your controller.
  2. Navigate to Settings > System Settings.
  3. Select Network Settings.
  4. Locate your network and select Configure Network.
  5. Select DNS Settings > Automatic.
  6. Shut down your Xbox 360, and then turn it back on.
  7. Check to see if Netflix works.

Here's how to verify your DNS settings on an Xbox One:

  1. Press the Menu button and select Settings > All Settings.
  2. Select Network.
  3. Select Network settings.
  4. Select Advanced settings.
  5. Select DNS settings.
  6. Select Automatic.
  7. Press the B button.
  8. Check to see if Netflix works.

Steps to Improving Your Internet Connection

In some cases, a Netflix code NW-2-5 will be fixed simply by improving your Internet access. The way to do this is to ensure the strongest connection available to your device.Paul Bradbury / Caiaimage / Getty Images

Although video from services such as Netflix can be streamed over Wi - Fi, a poor signal, congested network or much interference from other nearby networks can lead to many problems. Using a wired connection is the easiest way to completely remove these problems.

If possible, try using a physical ethernet cable to connect your streaming device to your router. Some devices do not have an ethernet jack, but a USB-to-ethernet adapter dongle can usually be purchased for these devices.

Another way to rule out a poor internet connection is to connect your device with an ethernet cable directly to your modem and remove the router from the equation. This is not a permanent fix, as you will not be able to connect other devices or use Wi-Fi until the router is reconnected.

If the NW-2 - 5 code goes away when your device is directly connected to your router, your router or Wi - Fi signal strength is the problem. Try to position your router and device as close as possible and remove as many obstacles as possible.

Call to Your Internet Service Provider For Additional Help

If you follow all these steps and still have a Netflix code NW-2-5, contact your internet service provider is the only option left. You may have a hardware problem with your modem, router or streaming device, but your internet connection is more likely to be a problem.

Netflix code NW-2-5 can even be caused in some cases by problems with your internet service provider. These problems are usually solved when the Internet service provider solves the equipment problem. If you wait a while and the problem is mysteriously fixed, it was probably your Internet service provider's fault.

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