Netflix Error Code

How to Fix Netflix Error Code UI-800-3 ?

Netflix error code

Netflix error code UI-800 – 3 is an error code that typically shows that the data stored by the Netflix app on your device has some sort of problem. There may be a problem with cached data or the app itself, so you have to go through a number of steps to fix this error code.

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If Netflix UI-800 – error occurs, this message will usually be displayed on the screen:

variety of streaming devices, including Amazon Fire TV, Blu – ray players, smart TVs and game consoles, are associated with this error.

How to Fix Netflix Error Code UI 800-3

Netflix error code UI 800 – typically indicates that the Netflix app on your device has problem or that the data stored by the app has been corrupted. These problems can usually be solved by updating the data stored on your device.

Follow these steps to troubleshoot and fix error code UI 800-3:

  1. Restart your streaming device.
    1. This is the easiest way to fix UI-800 – 3 error code, so you should try it first. If it doesn’t work, you can move on to more difficult steps.
  2. Sign out of Netflix.
    1. Simply signing out of Netflix and then signing back in is enough in some cases to refresh your data and clear this error.
  3. Reset your Netflix settings.
    1. There is no option for some devices to sign out of Netflix. These devices instead allow you to reset your settings for Netflix. This updates the data and allows you to register.
  4. Clear the Netflix app data or cache.
    1. Some streaming devices allow you to clear locally stored data without uninstalling the app or remove the Netflix app cache. It’s pretty fast, so try it before you uninstall.
  5. Uninstall the Netflix app, and reinstall it.
    1. If the Netflix app has no option to remove the cache or delete local data, the app must be deinstalled and reinstalled. In cases where clearing the cache does not fix the problem, this is also necessary.
Some devices allow you to log in and out of Netflix, while others only have reset option. Some devices also allow you to remove data or cache, while others do not.

Restarting Your Streaming Device to Fix Error Code UI-800-3

In some cases, fixing the UI-800-3 error code is as easy as running the streaming device. This involves shutting down the device completely, if possible, and then disconnecting it from power. For this to work, you have to leave it unplugged for a while, sometimes up to a minute.

Screen showing how to fully shut down a sample device to fix Netflix error.
  1. Shut down your streaming device.
    1. If your streaming device has a sleep mode, make sure to actually shut it down.
    2. If your streaming device has no option to turn it off, just move on to the next step.
  2. Unplug both your streaming device and your television from power.
  3. Leave your streaming device and television unplugged for at least one minute.
  4. Plug your streaming device and television back in.
  5. Turn your television on.
  6. Check to see if Netflix works.

Signing off Netflix and signing back in sometimes refreshes the problem data enough to get rid of UI-800 – 3 code. Since this is another easy solution, it should be one of the first things you try.

The page on Netflix where to sign out of all your devices.

Some streaming devices prevent you from signing out of Netflix.

These devices typically allow you to reset the Netflix settings, which essentially return the app to the state in which it was downloaded for the first time.

This can effectively update the data stored locally and you will need to sign in later.

  1. Navigate to Netflix.com/YourAccount.
  2. In the settings section, click Sign out all devices.
  3. Click Sign out.
Each device you have linked to your account will be signed up. Each device needs to be reconnected or logged in separately.

You should check to see if you can stream anything after signing out of Netflix and signing back in. If you can’t, you’ll have to move on to more difficult fixes.

Clearing Netflix App Data or Cache to Fix Code UI-800-3

A menu option allows you to clear the Netflix cache or delete local data. When you power them, others automatically clear this cache. If your device has no option to clear the cache or remove local data, you can do everything you can to shut down the device, unplug it and then plug it back in.

Screen showing where to clear Netflix cache on a Fire TV.

To clear the Netflix app data on your Amazon Fire TV or Fire TV Stick:

  1. Press the home button on your Fire TV remote.
  2. Select Settings.
  3. Select Applications.
  4. Select Manage installed applications.
  5. Select the Netflix app.
  6. Select Clear data.
  7. Select Clear data a second time.
  8. Select Clear cache.
  9. Unplug your Fire TV device for at least one minute.
  10. Plug your Fire TV back in and check to see if Netflix works.

To clear the cache on a Roku:

  1. Press the home button on your remote five times.
  2. Press the up arrow button once.
  3. Press the fast rewind button twice.
  4. Press the fast forward button twice.
  5. The Roku will restart.
    1. Note: You can’t clear the data for an individual channel on a Roku.

Even if the Netflix cache can not be reset or removed on particular device, hidden reset procedure works on most devices. This is not normal menu option, and you must enter specific input sequence on your remote control or game controller.

To reset the Netflix app on most devices:
  1. Press up on the controller or remote control twice.
  2. Press down twice.
  3. Press left.
  4. Press right.
  5. Press left.
  6. Press right.
  7. Press up four times.
  8. Select deactivate or reload.
  9. Sign back into Netflix, and see if you can stream anything.

Deleting the Netflix App and Reinstalling to Fix Code UI-800-3

If it doesn’t work to clear the cache or reset the Netflix app, you need to remove the app from your device. Once the app has been removed, it can be reinstalled, signed in, and checked for streaming.

Example of deleting Netflix app on Xbox.

The Netflix app comes with some devices, and you can’t uninstall it. If you have one of these devices, it’s not an option. Other devices, such as the Roku Netflix channel, refer to the Netflix app as something else.

Whether the Netflix app is called an app, channel or something else, removing it and reinstalling it will effectively clear and update local data, which usually fixes UI-800 – error code.

Fixing Netflix Error Code UI-800-3 On A Samsung TV

If you have Samsung TV, you may need to reset your Smart Hub to fix UI-800 – error code. Depending on whether your remote has number pad, this process is little different.Screen showing Samsung TV interface.

Samsung

Resetting your Smart Hub removes all applications, not just Netflix. They need to be downloaded to use your apps again. If you get black screen after the reset when you try an app like Netflix, wait until you complete the download and install process and try again later.

To reset your Smart Hub without a number pad:

  1. Exit the Smart Hub.
    1. Note: Smart Hub cannot be reset when in use.
  2. Press the home button on your remote.
  3. Select Settings > Support > Self Diagnosis.
  4. Select Reset Smart Hub.
  5. Check to see if Netflix works.

To reset your Smart Hub with a number pad:

  1. Exit the Smart Hub.
  2. Press the menu button on your remote.
  3. Select Smart Hub.
  4. Select Smart Hub Reset.
  5. Enter your PIN and press Enter.
    1. Note: Standard PIN is 0000. If you changed your PIN and don’t remember what it is, you’ll have to contact Samsung.
  6. Select Smart Hub.
  7. Check to see if Netflix works.

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