Steps to fix Netflix error code online by our expert
Netflix is a popular online video website that allows users to view different movies and TV shows via PCs, TVs, tablets or mobile phones. Sometimes, however, when we enjoy watching Netflix videos, some error codes would appear to indicate that the video can not be played due to some problems.
How can these annoying error codes be handled? This article summarizes several common Netflix error codes. It includes both what they mean and how to deal with them. Refer to the exact error code you find when using Netflix and follow the recommended solutions!
1.Netflix Error 30103
2.Netflix Error 12001
3.Netflix Error 40103
4.Netflix Error 10002
5.Network Connectivity Issue: Error 40104/5009/5403/11853/1001
1. Netflix Error 30103
The error code 30103, which says “Play title can’t be played. Please try again later,” indicates that some device information needs to be updated. There are three ways to help you. You can pick up one or try to solve the problem one by one.
Solution 1. Restart Your Device
Restarting the device without careful examination is probably the simplest and most straightforward way. This is how iPhone / iPad / iPod Touch can be restarted.
- Press and hold the Side/Power button on your device for several seconds until the slider appears.
- Slide the red icon to the right to power off the device.
- Long press the Side/Power button to turn the device back on after 10 seconds or so.
- Open Netflix again to check whether the video can play normally or not.
Solution 2. Turn off Airplay
AirPlay was not supported to play downloaded titles, so if you use AirPlay to watch a video on iPhone / iPad, iPod Touch, the error code 30103 may appear. To see if the problem can be solved, turn off AirPlay.
- Tap the AirPlay icon within the Netflix app.
- Select your iOS device from the list.
- Play that video again.
Solution 3. Reset Network Settings on iPhone/iPad/iPod Touch
Since the network is necessary to access the Internet, Netflix should be able to buffer videos smoothly and normally.You can switch to another Wi – Fi connection and open any app to see if the network is working smoothly. If there is no Internet connection, you can try resetting the network settings on your device.
- Open Settings > General.
- Scroll down, and tap Reset.
- Tap Reset Network Settings.
- The passcode is required to enter.
- Tap Reset Network Settings option in red to confirm to reset.
Solution 4. Reinstall Netflix App
If other apps can be used under the current network connection, Netflix is still stuck. You may try reinstalling the app.
Check the update information before deleting the Netflix app. If an updated version is available, update the app to the latest version to see if the problem has been resolved.
Remove the app and reinstall it again if the update has no effect.
- Press and hold the Netflix app icon on the Home screen until it shakes.
- Tap the X at the top left to remove it.
(Note: deleting the app will also eliminate any downloads stored on the device.)
- Open App Store or Google Play Store.
- Search Netflix and download the latest version.
- Open the new Netflix app after installing.
- Enter your Netflix account to sign in.
- Try to play a video again.
2. Netflix Error 12001
If the error code 12001 appears when you watch Netflix videos, it points out that some information must be updated on your device. Try to solve this problem in the following ways.
Solution 1. Restart the Device
Power the device off as usual. And turn it on after a couple of seconds. Open the Netflix app and try again.
Solution 2. Clear Data
Some unwanted cache or data stored on your device can be used to load videos from Netflix and slow down the download speed. The cache or data can be removed to refresh the app. You can clear Android device cache and data.
- Open Settings on your device.
- Head to the Applications Management menu.
(This selection may have different names in different devices)
- Locate Netflix.
- Tap the option of Clear Cache or Clear Data.
- Then play a video on Netflix again.
Solution 3. Switch Network
Open another app to see if the current network connection is working normally or not. If this network connection is still unable to access the Internet, try other network connections, such as switching to another Wi – Fi connection, using mobile data or connecting to a mobile location.
If Netflix runs well under other network connections, the original network may be wrong. In order to avoid potential problems in future use, it is recommended to check the network configuration.
Remember that some public networks do not support streaming services such as Netflix, so you may not be able to watch Netflix videos outside and using public Wi – Fi.
3. Netflix Error 40103
Similar to error code 12001, error code 40103 indicates that the video can not normally be played due to the need to refresh some of the information stored on the device. Two simple ways to fix that are worth a shot.
Solution 1. Update Netflix App
Sometimes the bugs in the old version of the app cause the error. Check the Netflix app’s new version and update it.
- Open App Store > Updates.
- Search for Netflix in the list of available updates.
- Tap Update. When the update is completed, try it again.
Solution 2. Disable VPN or Proxy
For some legal reasons, it may be impossible to load Netflix videos using a VPN or proxy. Disable any VPN or proxy you use and try playing a video again.
4. Netflix Error 10002
Error code 10002 also indicates the need to refresh the application on the device. In addressing this error, the solutions described in the previous part can also be applied.
If it doesn’t help updating the Netflix app, try removing it and reinstalling it. Similar steps can be found in the error code 30103 in Solution 4.
5. Network Connectivity Issue: Error 40104/5009/5403/11853/1001
These error codes all point to a similar problem with network connectivity that blocks the Netflix service approach. Solutions to these errors are also similar to the above.
Solution 1. Try Another Network Connection
Switch the network connection of your device to another Wi – Fi connection or mobile data to see whether the Netflix app can work to determine whether the problem is caused by a network connection or by the app itself.
Solution 2. Force Close the Netflix App
Terminate the operation of Netflix app and open it again.
- Head to the interface that shows all the open apps.
- Locate the running Netflix app.
- Force close it by swiping up or any other operation to close an app on your device.
- Open Netflix app again from the Home screen.
Solution 3. Restart the Device
The simplest and easiest way to solve any digital problem: Power the device directly off and turn it on again after a few seconds. Silly as it is, it may be possible to fix the error on its own.
Solution 4. Reinstall the Netflix App
Use this ultimate one when you have tried all the recommended solutions above, but the problem still persists: Delete the entire Netflix app and reinstall it.
Actually, while we enjoy the fun, the video player on mobile phones, PCs or TVs is not unfamiliar to see. The problem of network connectivity and the failure of the app are two main reasons for this type of problem.
Some workarounds are commonly used to solve it. You can easily get rid of the annoying errors by remembering these 6 universal solutions.
- Ensure a smooth network.
- Reboot your router or switch to another Wi-Fi connection to avoid an existing network error.
- Restart the device directly.
- Clear cache or data on Android phones.
- Reset network settings on iPhone.
- Update the app to the latest version.
- Remove the app and reinstall it back.
Hope this article can help you handle Netflix error codes effectively. Any comment and sharing is welcome!