We will cover all of the user’s popular error messages and how to fix them in our ongoing Netflix error series. The error message “M7703-1003” will be discussed in this post. This error code is also officially recognized by Netflix and documented on its website.
This error message typically points to a component in your browser that a security setting or program needs to update or block.
This does not help users who experience the error message, especially users of Linux Ubuntu (60% of the time that Linux users face this error).
What causes the Netflix error ‘M7703-1003’?
This error message is experienced by users in both Linux and Windows operating systems and relates primarily to your computer’s browser configurations. The error message ‘M7703 -1003’ occurs when:
- Google Chrome has corrupt or bad modules. It’s not something new and in other cases it happens all the time.
- The profile of Google Chrome is corrupt.
- The Widevine extension for Netflix on Google Chrome is also known to cause problems. This module allows Chrome to play audio and video with DRM-protected HTML 5.
Before we begin with the solutions, be sure to log in as an administrator and start with a good internet connection.
Solution 1: Checking Widevine Content Decryption Module
Widevine is a digital rights management component of Google Chrome that is used to encrypt and secure license distribution. It also protects any consumer device from the playback of a video. Netflix relies on Widevine for the playback of the browser, and this error can be caused if the module is missing or out of date. Open Chrome and type in the address bar:
- Navigate to the end of the page and find the “Widevine Content Decryption Module” entry. Click Update check and install updates (if applicable).
Module Update of Widevine Content Decryption-Google Chrome
- After making changes, restart your computer and try to restart Netflix. See if the error message is gone.
If you suspect that the error message is caused by this module, please refer to our article Fix: Widevine Content Decryption Module for more detailed corrections.
Solution 2: Removing Chrome configurations
If Widevine works as expected, the Chrome settings can be reset. Note that you will erase all your history, cache and other saved items. We make sure that the configurations that conflict with the browser do not contain bad files and that Netflix videos cannot be played. Make sure you have a copy of your existing configurations in an accessible folder so that if they don’t go the way we want them, you can always restore things.
- Browse our article How to Fix Netflix Error M7111-1331-2206 and follow Solution 1 to completely clear the history and cache of your browser.
History and cache removal-Google Chrome
- After performing the actions, restart your computer and try to play any video again on Netflix.
If you use Ubuntu and this method does not work, the steps listed can be followed:
- Open a terminal window on your window.
- Type the command below. This will prompt you for a password for the administrator, so make sure you have it.
sudo rm -r ~/.config/google-chrome
- Restart the machine and check if the error message is gone.
Solution 3: Using another profile
If these two methods don’t work, you can try using a new profile and see if it works. Keep this solution as a last resort because all your favorites and bookmarks will be lost in this process. Make sure you save your Gmail ID profile settings so you can always log back and load all your items without losing anything.
- To open your profile settings, click on the profile icon in the Chrome taskbar. Click Deactivate in front of Sync. Click Manager and select Add person when the new window appears.
Creating a new profile- Google Chrome
- Log in as a user and restart Chrome after creating a new user. You should also log out of your current profile in order to erase all existing settings.
If you use Ubuntu, the following command can be executed in the terminal to back up your existing setting. If Chrome doesn’t notify, a new one will automatically be created.
cd ~/.config/google-chrome/ mv Default Default-bkp
After you have added Netflix as a shortcut, you can try to restart Chrome and try to launch it.